What brings you to Sofia Health?

Are you here to book your next wellness experience or to offer your services and products?
Icon of three cards with meditation, cosmetics and dumbbell
Sign Up as a Customer
Icon with a website window and a store inside
Set Up Your Business

Sofia Health System Status

Known Issues Detected

Real-time Platform Updates

At Sofia Health, we are committed to providing a seamless experience for our health and wellness practitioners and their clients. This page provides real-time updates on the status of our platform, including any known issues, maintenance schedules, and system performance.

If you are experiencing an issue not listed here, please visit our help center to submit a ticket or email support@sofiahealth.com for assistance.

Current System Status:

⚠️ Known Issues Detected

(Last updated: April 01, 12:10pm PT)

🚨 Identified Issues:

  • Provider Homepage Edits Not Saving – Some users are unable to save changes to their practitioner homepage. Our team is actively working on a fix.

🔧 Scheduled Maintenance

No scheduled maintenance at this time.

✅ All other systems are operational.

Practitioner Dashboard

Known Issues Detected

  • Calendar
  • Manage Services
  • Manage Products
  • Customer Orders
  • Business Settings
    • Practitioner Homepage - ⚠️ Currently experiencing issues
    • Business & Payment Info
    • Licenses & Certifications

Booking & Scheduling

Operational

  • Availability
  • Calendar sync
  • Group classes
  • Client appointment booking and cancellations

Payments & Transactions

Operational

  • Processing payments and payouts
  • Refunds

Client Experience

Operational

  • Browsing and booking services
  • Messaging with providers

Marketplace Visibility & SEO

Operational

  • Service discoverability in the marketplace

Communication

Operational

  • Messaging system
  • Email notifications for bookings

Practitioner Personal Account

Operational

  • Appointments
  • Orders
  • Profile